FOR US CUSTOMERS: We have put this up front (and in caps) because it is important:
1.2 The Provider (hereinafter also referred to as «gamigo«) objects to the validity of any general terms and conditions of the user. These shall only become part of the contract if the Provider expressly agrees to them in advance and in writing.
1.4 The Provider may organize individual contests, tournaments, sweepstakes and other special promotions within Games. These may be subject to separate terms and conditions, which may be pointed out to the user separately.
1.5 The Provider may use third-party services for the Games («Third-Party Services«), for example app stores and social networks. Third-Party Services are subject to the general terms and conditions of the respective third-party providers. The user’s contractual partner for Third-Party Services is the respective third-party provider.
3.3 Depending on the type of Game in question, the following specific regulations apply. The type of the respective Game can be found in the product descriptions of the respective Game.
3.4 The use of specific Games may require the installation of additional software, e.g. so-called launchers, or the creation of a customer account with another Provider or a third-party provider, e.g. a Glyph account. In this case, the product description expressly refers to this.
4.2. The conclusion of the contract for the use of a Free-2-Play Game takes place online by submitting the registration form on the website of the respective Game or on another website of the Provider, in the Game itself, via the registration function of a social network such as through Facebook Connect, via the respective third-party platform or via another website or landing page with a corresponding registration function (collectively: «Offer of the User«) and the acceptance by the Provider by email or the activation of access to the Free-2-Play Game. The Provider reserves the right to make the activation of the Game registration subject to the use of a confirmation link, which will be sent to the user by email.
4.4. By concluding the contract, the user acquires a simple, non-transferable right of use, limited in time to the contract term, to use the respective Free-2-Play Game in its current version.
4.5. The use of the respective Free-2-Play Game is subject to the system requirements indicated in the respective product description. Compatibility with the user’s system is ensured only if at least the minimum requirements are met.
5.2. When concluding the contract for the use of a Subscription Game directly via the Provider, the conclusion takes place by selecting the respective subscription and clicking the order button («Buy Now» or similar) (Offer of the User) and the acceptance by the Provider via email or via the activation of the Subscription Games or Premium Features. When purchasing from third parties, the purchase is carried out according to their terms and conditions.
5.4. By concluding the contract, the user acquires a simple, non-transferable right of use, limited in time to the subscription term, to use the respective Subscription Game in its current version.
5.5. The use of the respective Subscription Game is subject to the system requirements indicated in the respective product description. Compatibility with the user’s system is ensured only if at least the minimum requirements are met.
6.2. When concluding the contract for the purchase of Digital Content directly via the Provider, the conclusion takes place by completing the order process and clicking the order button («Buy Now» or similar) (Offer of the User) and the acceptance by the Provider via email or via the making available of the digital content by the Provider.
6.4. By concluding the contract, the user acquires a simple right of use to use the Digital Content in its respective updated version. Updates include updates to maintain functionality, but do not include the entitlement for successor products or new functionalities that are to be purchased separately to be made available.
6.5. The use of the respective Digital Content is subject to the system requirements indicated in the respective product description. Compatibility with the user’s system is ensured only if at least the minimum requirements are met.
7.2. The provision of Premium Features, in particular Virtual Currency, is a digital service by the Provider. Premium Features can only be used in the Games for which they are offered, unless otherwise expressly stated in the product description. Premium Features can be provided permanently or with a term. If a service is subject to payment, the user will be informed of the costs incurred, the terms of payment and other relevant details before the service is used.
7.4. By concluding the contract, the user, if he has purchased a Premium Feature with a term, acquires a simple, non-transferable right of use, limited in time to the respective term, to use the respective Premium Feature. If the user has purchased a Premium Feature without a term, by concluding the contract he acquires a simple, non-transferable right of use, limited in time to the term of the respective contract for the use of the Game or Games, to use the respective Premium Feature. A transfer is only possible if the respective Game mechanics explicitly allow a transfer of Premium Features to other players.
7.5. If the user acquires Virtual Currency that is not game-specific, then it does not expire as long as the respective underlying usage contract between the user and the Provider exists. In the event that the user account is blocked, the Provider shall have a right to refuse service for the duration of the block.
7.6. In the case of the provision of Virtual Currency which the user can also gain by playing, the Provider reserves the right that, when Virtual Currency is used, Virtual Currency purchased with real currency is consumed before Virtual Currency that was gained by playing.
7.7. Due to the ongoing further development of the Games, the Provider reserves the right to offer new Premium Features, in particular Virtual Currencies, and/or to discontinue existing Premium Features in the future or to make them available in the free basic version. The Provider also reserves the right to introduce bonus programs («Loyalty Program«). These may require the user to purchase a certain number of a particular Premium Feature, including Virtual Currencies in particular. A Loyalty Program may also be designed to include multiple Providers. The exact terms and conditions of the respective Loyalty Program will be published separately by the respective Provider or Providers, if applicable.
8.1. A Digital Voucher entitles the holder of the Voucher to purchase from the Provider or from a third party, according to the content of the voucher, a specific good, a specific Digital Content or a specific Digital Service, or a good for the equivalent value of the voucher.
8.2. When concluding the contract for a Digital Voucher acquired directly via the Provider, the conclusion takes place by completing the respective order process and clicking the order button («Buy Now» or similar) (Offer of the User) and the subsequent acceptance by the Provider via email or via delivery of the voucher by the Provider.
8.4. Digital Vouchers are valid for three years from the end of the year in which the Digital Voucher was purchased.
9.1. The conclusion of the contract for the purchase of merchandising articles or other goods, including Games on data carriers, takes place by completing the order process and clicking the order button («Buy Now» or similar) (Offer of the User) and the subsequent acceptance of the order via email or via shipment of the goods.
9.3. Shipping costs may vary depending on the delivery location and shipping method and will be displayed before completion of the order.
9.4. Unless a delivery period is agreed, delivery shall be made within 14 days from the conclusion of the contract.
9.5. The Provider shall not be responsible for any delay in delivery due to lack of delivery to himself, provided that he has made a timely sufficient covering transaction and is not responsible for the non-delivery.
9.6. The Provider is entitled to withdraw from the contract if, despite having concluded a corresponding covering transaction, he is not supplied by his own suppliers for reasons for which he is not responsible and this situation persists for more than 4 weeks from the date of the user’s order.
9.7. The goods remain the property of the Provider until full payment.
9.8. Vouchers in printed form are valid for three years from the end of the year in which the voucher was purchased.
The Provider is entitled but not obligated to make changes to Free-2-Play Games, Subscription Games, Digital Content, Games on data carriers and Premium Features that go beyond what is necessary to maintain conformity with the contract pursuant to Section 327e Paragraphs 2 and 3 BGB (German Civil Code) and Section 327f BGB (German Civil Code). Reasons for changing the Games are: Adapting the Games to new technical environments, changes in the legal framework, increased numbers of users, or changes required for other important operational reasons, as well as improving the user experience, especially by adding new content.
11.1 With regard to all Games and Premium Features that require a permanent internet connection, the Provider guarantees an accessibility of 95% on an annual average for each Game or Premium Feature. This does not apply to times when the servers for the respective Games and Premium Features cannot be reached due to technical or other problems beyond the control of the Provider (e.g. force majeure, fault of third parties, etc.). Also excluded are times when routine maintenance is being performed. The Provider may restrict access to the Games and Premium Features if this is required for the security of network or Game operations, the maintenance of network integrity, in particular the avoidance of serious disruptions to the network, software or stored data. These times shall also not be taken into account in the calculation of accessibility. The liability of the Provider for non-availability of the servers in case of intent or gross negligence remains unaffected. The Games and Premium Features of the Provider may not be usable in all countries for legal or licensing reasons. Whether a Game requires a permanent internet connection is indicated in the system requirements of the respective Game.
11.2 If and as long as the user does not fulfill his payment obligations, his access to the Premium Features to be provided under the respective contract, in particular the Virtual Currency, may be denied. In this case, already existing claims for payment on the part of the Provider against the user that result from the contract remain unaffected and do not expire.
11.3 If access to Premium Features purchased by the user, in particular virtual currencies, is temporarily not possible within the scope of the owed availability pursuant to Section 11.1, such downtimes shall not be appended to the term of the subscription.
11.4 Warranty is provided in accordance with the statutory provisions, taking into account Section 18. Additional warranties are only granted within the scope of the respective product description.
11.5 The user has no claim to the maintenance or causation of a certain state or functional scope of the respective Game (e.g. game progress, game states, high scores, achievements). Any claims on the part of the user for defects relating to the technical playability of the Game itself, as well as Section 327r Paragraph 2 BGB (German Civil Code), shall remain unaffected.
12.1 The Games offered by the Provider are aimed exclusively at consumers. Use of the Games for commercial or business purposes is not permitted.
12.3 If the user is a minor, he assures the existence of the consent of his legal representative. The Provider is entitled, but not obliged, to request, at any time, written proof of the user’s age of majority or the declaration of consent of the user’s legal representative.
12.4 As soon as an underage user uses its user account after reaching legal age, all contracts concluded in connection with said user account before reaching full age shall be deemed to have been approved.
13.2 The Provider may, in compliance with the statutory provisions, make the immediate provision of Digital Content or Digital Vouchers conditional upon the user’s waiver of any existing rights of withdrawal. If the user does not waive the existing withdrawal rights, the Provider may wait until the expiration of the withdrawal period to provide the Digital Content or the Digital Voucher.
13.3 When purchasing Digital Content, Premium Features, in particular Virtual Currency, a Subscription Game, Digital Vouchers, merchandising items or other goods through an app store, a social network or other third-party platform, their respective terms and conditions shall apply in addition to these Terms. In that case, these third-party providers are also to be addressed and responsible for payment processing, warranty or termination of contracts.
13.4 Offsetting by the user is only possible with undisputed or legally established counterclaims against the Provider. The user may only exercise a right of retention if his counterclaim is based on the same contractual relationship.
13.5 All stated fees include the applicable statutory value added tax, if applicable.
14.1 If the user is a consumer, the user shall, for purchases directly from the Provider, have a statutory right of withdrawal in accordance with the following withdrawal policy with respect to contracts for Free-2-Play and Subscription Games, as well as with respect to Premium Features:
Premature expiration of the right of withdrawal
The user’s right of withdrawal shall expire prematurely if the Provider has provided the digital service in full and has only begun to perform the digital service after the user has given his express consent to this and at the same time confirmed his knowledge that he will lose his right of withdrawal upon full performance of the contract by the Provider.
The sample withdrawal form for the cancellation of contracts with respect to Free-2-Play and Subscription Games, as well as Premium Features can be downloaded here.
14.2 If the user is a consumer, the user shall, for purchases directly from the Provider, have a statutory right of withdrawal in accordance with the following withdrawal policy with respect to contracts for digital contents or Digital Vouchers:
Premature expiration of the right of withdrawal
In the case of a contract for the supply of Digital Content or Digital Vouchers that are not on a physical medium, the user’s right of withdrawal shall expire prematurely if the user has given his express consent to the Provider commencing performance of the contract prior to the expiry of the withdrawal period and the user has confirmed his knowledge that by consenting he loses his right of withdrawal upon commencement of performance of the contract, but not before the Provider has provided the user with a confirmation of the contract setting out the contents of the contract on a durable medium (email will suffice).
The sample withdrawal form for the cancellation of contracts with respect to Digital Content and Digital Vouchers can be downloaded here.
14.3 If the user is a consumer, the user shall, for purchases directly from the Provider, have a statutory right of withdrawal in accordance with the following withdrawal policy with respect to contracts for merchandising articles or other goods:
The sample withdrawal form for the cancellation of contracts with respect to merchandising articles and other goods can be downloaded here.
15.1 The use of the Provider’s services for or in connection with commercial purposes (e.g. dissemination of advertising for third party games, sale of virtual goods) is prohibited, unless such use has been expressly permitted by the Provider in advance and in writing.
15.2 Any activities in connection with the offers that violate applicable law, infringe the rights of third parties or violate the principles of the protection of minors are also prohibited. In particular, the following actions are prohibited:
· the posting, distribution, offering and advertising of pornographic content, games, services and/or products that violate youth protection laws, data protection laws and/or other laws and/or are fraudulent;
· the use of content which insults or defames other users or third parties;
· the use, provision and distribution of content, games, services and/or products that are protected by law or encumbered with third-party rights (e.g. copyrights) without being expressly authorized to do so.
15.3 Furthermore, regardless of any violation of the law, the following activities are also prohibited when using the offers and when communicating with other users (e.g. by sending personal messages):
· the distribution of viruses, Trojans, and other harmful files;
· sending junk or spam emails, and chain letters;
· the distribution of offensive, sexually explicit, obscene or defamatory content or communication as well as such content or communication that is capable of promoting or supporting (explicitly or implicitly) racism, fanaticism, hatred, physical violence, or illegal activities;
· harassment of other participants, e.g. by multiple personal contacts without or against the reaction of the other participant as well as promoting or supporting such harassment;
· requesting other participants to disclose passwords;
· soliciting other participants to disclose personal information for commercial or unlawful purposes;
· the distribution and/or public reproduction of content available in the Games, unless this is expressly permitted by the respective author or expressly provided as a functionality of the respective Game.
15.4 Any action that is likely to impair the smooth operation of the offers, in particular to place an excessive load on the Provider’s systems, is also prohibited. In particular, this prohibits the following actions:
· the use or promotion of tools which interfere with the state or the course of the Game (in particular so-called «bots,» «hacks,» or «cheats»);
· the total or partial blocking, overwriting, redirection or modification of the Games or content provided by the Provider,
· buying, selling, giving away, trading, exchanging and offering Premium Features, in particular Virtual Currency, or other content of the Games, including Game characters, in the «real world» for real currency, in particular so-called «Gold Selling»;
· the planned exploitation of program errors for one’s own benefit (so-called «exploits»);
· addressing other users under the pretense of being employed by or working for the Provider.
15.5 The Provider is entitled to remove Premium Features, in particular Virtual Currency, but also other Game content, which the user has obtained through illegal, abusive, non-contractual or otherwise unauthorized use of the Game (especially in the case of so-called «Gold Selling») from the user’s account or to refuse the use of the same. The Provider is in no way obligated to provide a refund to the user due to the removal of Premium Features or Virtual Currency from the user’s account for the reasons outlined in sentence 1.
15.6 If the user becomes aware of any illegal, abusive, non-contractual or otherwise unauthorized use of the Games, he may notify the Provider at any time. The Provider will then examine the matter and, if necessary, take appropriate steps. If there is any suspicion of illegal or punishable actions, the Provider is entitled and, as the case may be, also obliged to verify the activities of the concerned users and, if applicable, to take appropriate legal steps. This may also include forwarding a case to the public prosecutor’s office.
16.1 The user undertakes to keep the access data required to access the Games (login data, passwords, etc.) strictly confidential and not to disclose them to any third party unless the Provider has given prior consent in text form to the transfer of the user account or the Game registration. The user shall also be obliged to notify the Provider immediately in the event of unauthorized use of his user account or a security breach and to ensure that his user account is protected against further unauthorized access.
16.3 It is the responsibility of the user not to choose names for his Game characters that allow conclusions to be drawn about his identity or real name.
17.1 The Provider may invite the user to participate in or use Games, Game elements, services and content not yet ready for release for testing purposes («Beta Test«). Beta Tests may contain known, unknown and even serious program errors.
17.2 These program errors according to Section 17.1 can, for example, lead to crashes of the Game or the user’s end device. During Beta Tests the Provider may, at any time, remove or add content, reset Game states, import backups, or create certain Game states, including for purposes of troubleshooting and improving the Game experience. The user has no claim to (re-)creation of a certain Game state.
17.3 The Provider may extend, shorten, or completely or partially terminate a Beta Test at any time.
18.1 To the extent that the Provider demands payment for services, he shall only be fully liable for compensation in the event of intent or gross negligence. In the event of a breach of material contractual obligations, the Provider shall also be liable for minor negligence. Material contractual obligations shall be understood as those obligations which make the proper execution of the contract possible in the first place and on the fulfilment of which the user may regularly rely.
18.2 Insofar as the Provider provides services free of charge, the Provider is only liable for damages in the event of damage caused by gross negligence and intent.
18.3 In the event of a negligent infringement of material contractual obligations, the obligation for compensation shall be limited in each case to the damage that is usually foreseeable and typical for the contract.
18.4 The above limitations of liability shall not apply to liability in the event of death, injury to body and health or in the event that the Provider has assumed a guarantee or in the event of liability under the German Product Liability Act. The liability of the Provider within the scope of application of Section 70 TKG (German Telecommunications Act) shall remain unaffected.
18.5 The above exclusions or limitations of liability shall also apply with regard to the liability of the Provider’s employees, workers, staff, representatives and vicarious agents, in particular in favor of the shareholders, staff, representatives, bodies and their members with regard to their personal liability.
18.6 Strict liability pursuant to Section 536a Paragraph 1 BGB (German Civil Code) for initial defects is expressly excluded.
18.7 If you are a US Customer, your and the Provider’s liability shall be governed by Section 24.2.
19.1 Insofar as the Provider grants the user the opportunity to make his own content available for access by third parties, e.g. as part of a discussion forum or chat, the Provider does not check the content for completeness, correctness, legality, topicality, quality or suitability for a particular purpose. The Provider merely provides the technical platform for the publication of the content posted by the user. The Provider is therefore not responsible for external content or content to which the Provider merely provides access. This also applies to the unmodified intermediate storage of external content. The Provider points out to the user that he only checks content if and insofar as the Provider has been notified of its unlawfulness. The Provider expressly requests the user to report illegal content to the Provider.
19.2 The user represents and warrants to the Provider that it is the sole owner of all rights to the content it has posted or is otherwise entitled (e.g. by effective permission from the rights owner) to post the content.
20.1 In the context of the use of the Games, the Provider provides the user with software (in particular the Game software) in some cases. In this respect, the Provider shall grant the user the non-exclusive right, limited to the duration of the contractual period, to use this software on his respective end device within the framework of a non-commercial use. The user may only make copies of this software for backup and archiving purposes for personal use unless the Provider explicitly allows the user to pass on the software. The user undertakes to keep the intellectual property disclaimers on or in copies of the software and to observe the relevant laws for the use of the software.
20.2 The user is not permitted to copy (excluding a necessary backup copy), distribute, sell, auction, rent, lease, lend, modify or create derivative works, edit, translate, perform, exhibit, sublicense or transfer in whole or in part Games or any software. The user is not permitted to reproduce the Game or software for remuneration or to make it available to third parties for remuneration, or to lend the Game or software or the rights thereto for remuneration or to rent it out or transfer it or the rights thereto to third parties in any other form for remuneration or to modify it, translate it, use reverse engineering, decompile or disassemble it or create other derivative works based on the Game or software. Section 69e UrhG (German Act on Copyright and Related Rights) shall remain unaffected.
20.3 All content, Games and other information offered on or via the Provider’s websites are protected by copyright and trademarks. The intellectual property rights for all of the contents of the Games – with the exception of the contents posted by the user – as well as any other property rights to the Game or the software shall remain the property of the Provider and/or his suppliers and licensors.
20.4 The Provider revocably permits the user to produce user-generated content on the basis of content from the Provider’s Games and to distribute it in a restricted manner, as long as the Games and the Provider are not disparaged in any way as a result. This permission expressly does not apply to the source code or other non-public parts of the Game, in particular its program logic. The permission applies to Game content, Game scenes, characters, texts, locations, maps, graphics, animations, sounds, film works, works of music and photographs. Such user-generated content includes, for example, videos of a user’s own Game session commented on by the user («Let’s Play videos») or the sharing of images from the Game on social networks or making them available on fan pages or in fan forums. The Provider allows the use only for personal, but not for commercial or business purposes. This permission is not transferable. In this context, advertising placed by the operator of a platform independent of the user – for example advertising included on video portals – is not to be regarded as commercial use if the user has no influence on it. This permission can be freely revoked by the Provider at any time. Any further, in particular commercial, use is possible with the prior written consent of the Provider. For this purpose, the user can contact firstname.lastname@example.org. The Provider reserves the right to publish on his website further guidelines for user-generated content using content from the Games offered by the Provider, which shall apply in a supplementary manner.
20.5 Within the scope of the use of the Provider’s content for user-generated content pursuant to Section 20.4, the Provider does not warrant the existence of third-party rights or the infringement of third party rights. The Provider will not indemnify the user against any claims of third parties for copyright infringements.
20.6 The user grants the Provider the right, insofar as this is necessary to provide the contractual services, to reproduce and process the content uploaded or posted by the user for use within the Games and on the users’ end devices, insofar as the processing is necessary to convert the content into a file format suitable for further distribution, and to make the content publicly accessible, broadcast it and otherwise publicly present it, in particular to make the content available for retrieval by any third party via the internet. Furthermore, the user shall also grant the Provider the right to allow any third parties to download the content to their end devices and to use it there in accordance with the intended purpose and to grant the third parties the necessary rights of use for this purpose and to use individual content or excerpts, for example, for preview purposes in order to advertise the Games and to copy, distribute and make publicly accessible or otherwise publicly reproduce the relevant content for this purpose and to grant third parties the necessary rights of use.
20.7 The aforementioned granting of rights pursuant to Section 20.6 is effected in each case by the posting or uploading of content. The user assures the Provider that he is entitled and able to grant rights of use to the extent specified above. The Provider is entitled to demand proof from the user that he has the necessary rights of use.
21.1 The user may at any time request the Provider to delete his Game registration created with the Provider separately. The same applies to the termination of a user account as a whole. In the event of termination of a user account, this also affects all Games or other services assigned to the user account. Any Premium Features, in particular Virtual Currency, acquired up to that point that are attributed to the deleted Game expire without any right to a refund.
21.2 The right of the parties to extraordinary termination for good cause at any time shall remain unaffected by the above provisions. In particular, the Provider shall be entitled to terminate the contract for good cause if
b. the user defaults on payment of the fees with an amount of at least EUR 10.00 and fails to pay despite two reminders;
c. when using any other of his Game registrations, the user fulfills one of the reasons for termination No. a. or b. or any other good cause;
d. third parties (e.g. operators of social networks), through whose registration function the user gains access to its Game Registration with the Provider, request the Provider to delete user data and/or take comparable measures; insofar as an alternative granting of access would be unreasonable for the Provider;
e. third parties (e.g. operators of social networks), through whose registration function the user gains access to its Game Registration with the Provider, restrict the Provider’s access to data, insofar as an alternative granting of access would be unreasonable for the Provider.
21.3 In the event of serious breaches, immediate termination is permissible without the need for a prior warning. A serious breach is a breach in the presence of which the Provider cannot reasonably be expected to adhere to the contract. This is generally the case when
a. the user violates criminal laws;
b. the user uses the user account, a Game Registration or a Game in an illegal manner;
c. the user provides false data when registering or paying for paid services;
d. the user realizes one of the termination reasons a., b., c. or any other important reason when using any other of his user accounts or Game Registrations.
21.4 In the event of a justified termination for due cause by the Provider, the Provider shall be entitled to demand an amount equal to 75% of the sum of all fees that the user would have had to pay during the term of the contract (for services not yet rendered by the Provider, in particular for Premium Features already ordered) if the termination had been made at the same time whilst adhering to the notice period. The right of the user to prove that no damage or significantly less damage has occurred remains unaffected.
21.7 A credit for other Games or a refund shall not be made if the Virtual Currency can be used for a large number of Games from the Provider’s offer independently of a specific Game, insofar as the termination only relates to a specific Game, as the Virtual Currency can then continue to be used as intended.
21.8 The Provider has a special right of termination regarding the user’s Game registration for individual Games in the event that the Provider is no longer able to operate the respective Game from an economic point of view, or the Provider loses the authorization to operate the respective Game, e.g. due to termination of the respective license agreement between the Provider and the respective licensor. In this case, the Provider may extraordinarily terminate all contracts relating to the operation and use of the Game (e.g. usage contract, contract on the provision and use of Premium Features, in particular Virtual Currency) at the time the Game is discontinued. In this case, the regulations according to Sections 21.6. and 21.7. shall apply. Other rights of termination shall remain unaffected.
21.9 Any termination must be made in text form (e.g. by letter, email or contact form) or, if applicable, via a provided termination button.
21.10 Premium Features, in particular Virtual Currency, granted free of charge, are generally excluded from a refund.
IF YOU ARE A US CUSTOMER, THIS SECTION APPLIES TO YOU. PLEASE READ THIS SECTION CAREFULLY. IT CONCERNS YOUR RIGHTS, INCLUDING YOUR RIGHT TO BRING AN ACTION IN COURT.
24.1 Disputes. Individual Arbitration. Class Action Waiver.
You shall send your dispute notification to email@example.com with the subject «Informal Resolution». Include your name, the account name you use for your account for the affected Game, your address, how to contact you, what the issue is, and what you want gamigo to do. If gamigo has a dispute with you, gamigo will send our dispute resolution notice to your registered email address and to the billing address you have provided to us.
(b) Small Claims Court. In lieu of using the informal dispute resolution process mentioned above, you and gamigo agree that you may sue us in small claims court, at your option in the county in which you reside or in Texas (if you meet the requirements of small claims court). We hope you will try the Informal Resolution first, but you do not have to do so before suing in small claims court.
(c) Binding Individual Arbitration.
THE ARBITRATION PROCEEDINGS IN THIS SECTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY.
(f) If you initiate arbitration, you must pay the JAMS filing fee required for consumer arbitration. In some situations, gamigo will share in your fees to (hopefully) bring about a quick and fair resolution: If the amount in dispute is $10,000 or less, gamigo will pay all JAMS costs, including any fees you would otherwise have had to pay, but only if you prevail in the dispute. If the foregoing does not apply to you, but you demonstrate that the costs of arbitration are prohibitive compared to the costs of litigation, gamigo will pay as much of your JAMS costs as the arbitrator deems necessary to prevent arbitration from being prohibitive (compared to the costs of litigation). Even if gamigo wins the arbitration and applicable law or the JAMS Rules permit gamigo to collect our share of the JAMS fees from you, we will not do so. The fee assistance offered above is contingent upon you having filed the arbitration claim in «good faith.» If the arbitrator determines that you brought the arbitration claim against gamigo for an improper purpose, frivolously, or without sufficient prior investigation of the facts or applicable law, then payment of all fees will be governed by the JAMS Rules. JAMS costs do not include your attorney’s fees and costs, and attorney’s fees and JAMS costs are not included in determining the amount in dispute. gamigo will not seek attorney’s fees or costs from you in arbitration, even if the law or the JAMS Rules entitle us to do so. If you choose to be represented by an attorney, you will bear your own attorney’s fees and costs unless otherwise provided by applicable law.
(g) If a dispute must be arbitrated, you or gamigo must commence arbitration within two (2) years after the dispute first arose. If you are required by applicable law to bring a dispute sooner than two years after the dispute first arose, you must begin the arbitration process during that earlier time period. gamigo encourages you to notify us of a dispute as soon as possible so that we can work to resolve it. Failure to give timely notice will bar all claims.
Virtual Currency and Premium Features have no equivalent in real money and do not act as a substitute for real currency. Virtual Currency and Premium Features cannot be redeemed by us or anyone else for money or monetary value, either within or outside of your use of the Games and platforms. Unless otherwise prohibited by applicable law, we have the absolute right, in our sole discretion, to manage, modify, replace, suspend, cancel or eliminate Virtual Currency and Premium Features, including your ability to access or use Virtual Currency and Premium Features already associated with your account, without notice or liability to you. The value of the Virtual Currency and Premium Features is subject to our actions, which may at any time impact the perceived value or purchase price, if any, of the Virtual Currency and Premium Features, except to the extent prohibited by applicable law.
25.1 The user is not entitled to transfer his rights from this contractual relationship to third parties. Anything to the contrary shall only apply if the Provider expressly agrees to this in advance and in text form. The Provider is entitled to transfer the rights and obligations arising from this contractual relationship to a third party. In the event of such a transfer, the user has the option to terminate the user relationship without notice if there are reasons in the person of the acquirer that make it unreasonable for the user to continue the contractual relationship. Any Virtual Currency in the user’s account at that time will be refunded to the user.
25.4 All declarations transmitted with respect to the usage contract concluded with the Provider must be made in written or in text form or, if applicable, via a button provided for a specific declaration (e.g. termination).
25.6 The Commission of the European Union provides an internet platform for online dispute resolution (ODR platform). The ODR platform serves as a possibility for the out-of-court settlement of disputes regarding contractual obligations arising from online purchase contracts or contracts between consumers and entrepreneurs with residence/registered office in the European Union. The ODR platform can be accessed by clicking on the following link: http://ec.europa.eu/consumers/odr.
25.7 The Provider is not willing to participate in such out-of-court settlement of disputes arising from contracts with the user, including under the VSBG (German Consumer Dispute Settlement Act).